Bria softphone setup on ip5280 system
I’m pretty sure ip5280 is the Mary Kay of ip phones, they sell it and give you a little bit of basic instruction. All the industrial might seems to be a company called onvoip.net. This particular problem took 15 days, about 20 phone calls or emails. That is right, to set up a soft phone.
First call ip5280, they have to set up shared call presence for your phone. They also seem to have other magic things to set up with the onvoip.net people who seem to be running the show. If it isn’t a separate company, there are some horrible communication issues inside ip5280 that make it appear to be that way.
Download Bria, I got version 3.1.2, the $50 version.
Call support you will need to verify all the following settings:
Go into softphone Account settings, add or edit a profile:
- Account name: ip5280 (or your company, should just be a label)
- Protocol SIP
- Allow this account for Call and IM Presence checked
- UserID yourphonenumber (plus one additional char)
- Domain – two available nat5280.onvoip.net or csp5280.onvoip.net (nat is for off your network, csp is on yours)
- Password – they have to give this to you
- Display name – your name
- Authorization name – your phone number
- Domain proxy – check the box for “register with domain and receive calls”
- Proxy is checked and you have the same two options as above.. off your network use nat5280.onvoip.net and on use csp5280.onvoip.net
Supposedly after you use nat5280.onvoip.net it will figure out what to use on its own after that. So far my soft phone works on my home comcast, 3g ATT, work comcast and work t1.
Quick review of the Bria softphone/ip5280 provider-
The bria softphone is awesome. For $50 it is a cheap corporate solution to provide ip phones with 3 digit extensions, call flow, all the things a business needs over a lame solution like skype or google voice. It does video, not sure if you can do multiple video streams like adobe connect.
IP5280 I’m not so sure about. Sometimes they rush in to help you out with issues. Other times like this softphone, they drop the ball over and over and over. Getting a response is pretty difficult on simple things. I ordered a T1 to 3Mb ethernet upgrade. I have asked many times when it would be installed. The installer showed up yesterday. Qwest sent a tech out who informed me that I’m not getting ethernet, but bonded t1’s. I’m not all that familiar with T1 technology so maybe that is what 3Mb ethernet is supposed to be? Anyhow the tech went on to tell me that we are getting completely ripped off on pricing for this service. We should have gone through qwest instead of a reseller. At the time of purchase we shopped around on the T1, it was a really good deal for our area.
My overall impression of ip5280 is that there is something shady going on. Like I said earlier, I am pretty sure they are just the sales people for another system. Tech support is very careful to make sure they say the right thing when it is time to represent their company name. The onvoip guy had no record of any of my emails to the support email address at ip5280.
If I am wrong and this is all the same company that I talk to, they have some seriously f’d up internal communication issues.